LightBurst are working in partnership with one of Americas leading cyber security software vendors. Operating out of the heart of Silicon Valley generating multi-hundred-million dollars of revenue in cyber security sales, this organisation is expanding across EMEA with an aggressive growth strategy.

The business is backed by key venture capitalist firms and partners with well-known technology organisations. With a destructive technology in the Cyber Security market, the organisations software products will be fiercely competitive, organisations are already adopting over as users in the enterprise space.

Our client has tasked us with the responsibility to go to market and identify a highly successful Regional Sales Director to work as the first person on the ground in the UK and Ireland, based from London as a spearhead to their strategic EMEA operation.

A raft of experience is required to be successful in this position:

• Demonstrable Cyber Security Sales Experience from a Software Vendor
• Multi-million 7 figure deal creation from start to finish
• A wide understanding of clients in the region, as well as channel partners, distribution
• Thought leadership and capability leading a region from start through to success
• Presenting and leading key client engagements with confidence at CxO level
• Organically growing a team, recruiting, talent selection
• Clear communication skills, ability to communicate in different environments, willingness to be a key speaker at roadshows

This position is highly recommended, with few organisations as advanced in technology as this, it’s products are poised to take lead in the Cyber Security space.

The position is entitled as a Regional Sales Director and is competitively compensated at £220,000 on a 50% Salary and 50% commission split. A host of Corporate benefits include in a corporate package will be made available to you, such as stock options.

If you’re interested in speaking with LightBurst and understanding more about this truly exciting position at a leading cyber security software vendor, please don’t hesitate to contact matt.sellwood@Lburst.com.”

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An outstanding opportunity has arisen with a leading Law Firm based in London, for an experienced Pricing Manger, responsible for educating Partners / Lawyers on Pricing Strategy, RFP Responses and value propositions. The Pricing Manager serves as the go to individual for lawyers, business services employees and clients to offer innovative fee arrangements and value-added services aimed at increasing cost-effectiveness and efficiency.

Pricing Manager – Key Responsibilities

• Support new requests through the giving of advice, preparation of RFP responses and other presentations, and participation in presentations (internally and directly to clients);
• Modelling proposed fee arrangements; creating and reviewing reports pertaining to pricing.
• Producing a summary of various types of fee arrangements in the firm portfolio (such as fixed fees, capped fees, contingent fees, success fees)
• Assist the Legal Project Management and Finance teams in the proactive identification of issues with existing pricing arrangements and proposing methods to rectify those issues;
• Define, analyse, and implement competitive pricing strategy based on business and financial objectives, market and competitive analysis, and pricing capabilities
• Lead the development and implementation of procedures that synthesise the efforts of stakeholders across multiple international geographies in pricing projects
• Participate in continual development and publication of thought leadership and service offerings

Pricing Manager – Key Skills & Experience

• Strong attention to detail and excellent written and verbal communication skills.
• Ability to communicate effectively with lawyers, professional level business services employees and peers.
• Experience with leading cross-practice and multi-jurisdictional proposals or similar complex projects.
• Strong organisational and management skills and an ability to prioritise and complete simultaneous projects with minimal supervision.
• Experience working independently, as well as within cross-functional teams, in a collaborative, professional environment.
• Ability to meet deadlines and work well under pressure.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Educated to degree level or higher

This is an outstanding opportunity for a highly motivated and proven Pricing professional to take ownership of Pricing Strategy within a Global leader.

Apply now for more information and immediate consideration

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Pricing Manager urgently required by a leading FMCG organisation based in South East London responsible for developing and implementing Pricing Strategy across the business.

The Successful Pricing Manager will work with closely with Stakeholders across Sales, Marketing & Operations to ensure the right Pricing methodology is in place to maximise profitability and highlight margin opportunities within key channels & categories.

Pricing Manager – Key Tasks

• Maintain, develop and enhance appropriate pricing for products and services
• Highlight margin opportunities within key categories and channels
• Provide expertise on pricing trends and competitor analysis
• Work closely with sales management to develop and roll out pricing models and strategies for product lines and families, ensuring that any pricing changes are clearly managed and communicated to stakeholders
• Maintain price lists, contribute content for sales training, review price quotes and generate reports on gross profit

Pricing Manager – Key Skills & Experience

• Experience of working within a complex commercial environment
• Proven Analytical skills
• Advanced MS Office skills (Excel, PowerPoint & Word – SAP knowledge is an advantage)
• Understanding of B2B sales and distribution environments
• Desirable – Minimum 2.1 in business administration, finance, mathematics, accounting or economics

In return, the successful Pricing Manager will be rewarded with an excellent Basic Salary + Benefits.

If you are an experienced Pricing professional, with proven experience in implementing Pricing Strategy, apply now for immediate consideration.

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HR Assistant / HR Administrator is urgently required by a popular fashion brand based in the heart of London, responsible for all aspects of HR Administration and the first point of contact for employee queries (both Head Office & Retail stores) across the UK and the US.

Reporting directly to the Head of HR, the HR Assistant / HR Administrator will be tasked with co-ordinating new starter end-to-end process, end of monthly payroll and support co-ordination and roll-out of annual HR processes (appraisals, salary increases, staff benefit programs and company events) and actively communicating these to employees.

HR Assistant / HR Administrator – Key Responsibilities:

• First point of contact for employee queries (holiday/sickness/absence etc.)
• Assist the HR manager with specific projects
• Inputting new starter information on CIPHR (HR system), produce terms and conditions and starter packs making sure that the relevant audit trail is available for payroll checking purposes
• Uploading and filing all passport, work permit and right to work information for all new starters
• Assist in updating and implementing HR policies and procedures
• Maintain the e-filing system (creating and updating personnel files)
• Maintain organisational charts
• Managing internal and external reference requests e.g. mortgages, new employment, tenancy
• Administering and co-ordination of probationary review process
• Support co-ordination and roll-out of annual HR processes (appraisals, salary increases, staff benefit programs and company events) and actively communicating these to employees
• Liaising with Store managers and employees in our retail stores
• Main note taker for all HR formal meetings
• Sending P45s and payslips to leavers at the end of every pay run

This is an outstanding opportunity for a dynamic, self-motivated individual to take the next step in their HR Career.

In return, you will be rewarded with an excellent Salary (to £28k), excellent benefits and the opportunity to work for one of the most respected Fashion Brands in the UK.

Apply now for immediate consideration.

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An outstanding opportunity has arisen for a proven Senior Pricing Analyst to ensure price and product are aligned in order to achieve maximum revenue on behalf of a rapidly growing online retailer in London.

The successful Senior Pricing Analyst will be responsible for achieving a clear price strategy, aligned to the needs of the business and associated business goals for 2020 and double digit revenue growth.

Senior Pricing Analyst / Pricing Manager Responsibilities:

• Conduct & collate existing research; including competitor pricing analysis, consumer trends and audience segmentation
• Strive to achieve real-time pricing (optimally matching people with price, product and time)
• Establish agreed standards in the way in which the effectiveness of pricing tests with colleagues around the business are effective
• Build business cases for functional improvements in platforms that will enable the implementation of new price expressions
• Ensure that price optimisation results are always available for the proactive guidance of senior management/board level pricing decisions, bringing rigour and certainty with the impact of these decisions
• Lead the company in the investigation and application of new pricing models to maximise reach and revenue

To be successful in this role, the Senior Pricing Analyst will possess the following key skills:

• Highly numerate/analytically minded and able to solve complex logical challenges
• Strong Interpersonal skills (and ability to influence both up and across the organisation)

• Ability to work independently and manage/prioritise own workload
• Strong Excel skills, demonstrating the ability to interpret and manipulate data into meaningful business conclusions and actions
• Experience with BI dashboards such as Qlikview/Tableau/SAS

This is an outstanding opportunity for a Senior Pricing Analyst to make a key impact on a truly data driven organisation.

Apply now for more information and immediate consideration.

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Linux and Network Engineer – Cisco, Juniper, F5, Linux, RedHat, CentOS, Ruby, Powershell, Python, Bash, Scripting

A face paced and globally recognised driven software business is expanding it’s UK networking team by appointing a new Linux and Network Engineer into its highly skilled team, based in London.

The team is driven by supporting highly available platforms, ensuring the network estate and platforms are available across multiple countries.

You’ll be developed and invested in with a annual training budget aligned to your skillset and development needs.

You’ll interface with management, stakeholders and be a part of a truly focused and skilled team.

Linux and Network Engineer Package:

• Full private medical and health insurance
• Life Insurance
• £65,000 Competitive Salary, negotiable upwards or downwards based upon experience
• Corporate benefits package also available with an excellent working
• Allocated Training budget for technical skills development

Linux and Network Engineer responsibilities:

• Technical Problem solving, investigation and resolution for customer technical problems
• Enhancing, upgrading and contributing to a robust infrastructure estate, including deployments across multi-vendor platforms.
• Working with other IT departments to ensure the future development of the platform meets IT and business needs, including the deployment of new products and features.

Linux and Network Engineer Skills required:

• Working knowledge of Layer 2 & 3 network routing and switching
• Configuring multi-vendor network technologies – Cisco, Juniper and F5
• A strong working knowledge of Linux technologies – RedHat
• Scripting skills – in either Powershell, Pythog, Bash or Ruby
• Core network protocols across DHCP, NTPP, TCP/IP, SNMP, DNS
• Working knowledge of Load balancing and clustering
• Worked in large virtualised environments, preferably in a large enterprise environment

If you’re interested in working in a face paced and globally recognised driven software business, please don’t hesitate to apply with your CV to the role of Linux and Network Engineer!

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Data Architect urgently required by a leading Retail organisation based in Greater London to define Data Architecture Frameworks for Large Scale Development.

Data Architect Skills & Experience – Essential

• Experience in defining Data Architecture Frameworks for Large Scale Development
• Strong Experience in Data for Enterprise Web Applications for Front-end (Client) and Back-end (Server) Solutions
• Cloud Application experience
• Data development, configuration and integration programme planning.
• Firm understanding of Web Service concepts and Technologies (WSDL, REST and SOA)
• Extensive experience in multidimensional data modeling, such as star schemas, snowflakes, normalised and de-normalised models
• Experienced working in multi-disciplinary IT architecture teams.

Data Architect Skills & Experience – Desirable

• TOGAF
• Experience with Virtual environments (Xen, VMware, Microsoft Intune etc)
• Working within an AGILE environment
• Working knowledge of JIRA and CONFLUENCE,, Jenkins and GITHUB (or similar).

If you are an experienced Data Architect and have a passion for all things Data – get in touch for more details and an informal conversation.

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LightBurst are proud to partner with this Industry leader as they continue to win Market share within their field. Due to continued success, opportunities have arisen for proven UI Developers to join their rapidly growing Development team.
Based from their London HQ, the successful candidate will join an experienced Development and Architecture team, providing specialist UI knowledge. The UI Developer is responsible for producing estimates and transforming designs and prototypes into standards compliant, accessible, cross-browser, responsive, reusable code and developing templates for use within a CMS driven environment.

UI Developer Key Skills & Experience

· Demonstrable experience writing W3C standards compliant cross browser HTML 5/CSS 3 code.
· Experience working with Javascript Frameworks, OO JavaScript, JQuery, AJAX, JSON and DOM.
· Exposure to server-side technologies (JSP, PHP, ASP) and SQL.
· Experience of Unit testing and Use-Cases.
· Good proficiency with Adobe Creative Suite.
· Excellent communication skills
· Ability to work across geographies occasionally without direct supervision
· CMS development experience (ideally LIFERAY)
· Experience with version control
· Experience of Waterfall and Agile development methodologies

This is an outstanding opportunity for a driven and passionate UI Developer that is able to demonstrate an understanding of transforming conceptual designs in to practical high-fidelity prototypes.

In Return you will be rewarded with an excellent Basic Salary (up to £45k) + Benefits Package and the opportunity to make a real success and impact within the organisation.

Apply now for more information and immediate consideration

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LightBurst are proud to partner with this Industry leader as they continue to win Market share within their field. Due to continued success, opportunities have arisen for proven UI Developers to join their rapidly growing Development team.
Based from their London HQ, the successful candidate will join an experienced Development and Architecture team, providing specialist UI knowledge. The UI Developer is responsible for producing estimates and transforming designs and prototypes into standards compliant, accessible, cross-browser, responsive, reusable code and developing templates for use within a CMS driven environment.

UI Developer Key Skills & Experience

· Demonstrable experience writing W3C standards compliant cross browser HTML 5/CSS 3 code.
· Experience working with Javascript Frameworks, OO JavaScript, JQuery, AJAX, JSON and DOM.
· Exposure to server-side technologies (JSP, PHP, ASP) and SQL.
· Experience of Unit testing and Use-Cases.
· Good proficiency with Adobe Creative Suite.
· Excellent communication skills
· Ability to work across geographies occasionally without direct supervision
· CMS development experience (ideally LIFERAY)
· Experience with version control
· Experience of Waterfall and Agile development methodologies

This is an outstanding opportunity for a driven and passionate UI Developer that is able to demonstrate an understanding of transforming conceptual designs in to practical high-fidelity prototypes.

In Return you will be rewarded with an excellent Basic Salary (up to £45k) + Benefits Package and the opportunity to make a real success and impact within the organisation.

Apply now for more information and immediate consideration

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Service Architect – Design of service solutions including costing / pricing, bid documentation and presentations, and assumptions and risk analysis
Service Architect – £60,000 – £70,000 + 15% Performance Related Bonus + £5,000 Car Allowance + Health + Pension
Service Architect – Home based anywhere in the UK, minimal travel to customers

My client is one of the most sought after managed & consulting services providers who require four new Service Architects into their strategy ITSM Practice to Service and Commercial Solution design through contract to operational go live of Managed Service bids (up to £50m)

Service Architect Role Responsibility:

• End to end Service Design of service solutions including costing, pricing, bid documentation, and presentations, assumptions and risk analysis
• Negotiate with the various stakeholders (sales, operations, legal, and the customer) to achieve a deliverable & commercially viable proposition
• Analytical and risk aware – specifically designing a service in terms of people, process and tools by building and challenging costs.
• The ability to analyse and put into context cost, risk, assumptions and dependencies into a commercially viable proposal
• Assist the sales team in the qualification process of sales opportunities by providing impartial advice

Service Architect Role Experience:

• CxO Level conversation or with similar level senior appointments
• Bid structuring alongside sales account management functions
• Defining TOM (TARGET Operating Model) and defining Process

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A unique opportunity has arisen for a proven Senior Pricing Analyst / Pricing Manager to ensure price and product are aligned in order to achieve maximum revenue on behalf of a Global Retailer in London.

The successful Senior Pricing Analyst will be responsible for achieving a clear price strategy, aligned to the needs of the business and associated business goals for 2020 and double digit revenue growth.

Senior Pricing Analyst / Pricing Manager Responsibilities:

• Conduct & collate existing research; including competitor pricing analysis, consumer trends and audience segmentation
• Strive to achieve real-time pricing (optimally matching people with price, product and time)
• Establish agreed standards in the way in which the effectiveness of pricing tests with colleagues around the business are effective
• Build business cases for functional improvements in platforms that will enable the implementation of new price expressions
• Ensure that price optimisation results are always available for the proactive guidance of senior management/board level pricing decisions, bringing rigour and certainty with the impact of these decisions
• Lead the company in the investigation and application of new pricing models to maximise reach and revenue

To be successful in this role, the Senior Pricing Analyst / Pricing Manager will possess the following key skills:

• Highly numerate/analytically minded and able to solve complex logical challenges •
• Strong Interpersonal skills (and ability to influence both up and across the organisation)

• Ability to work independently and manage/prioritise own workload
• Strong Excel skills, demonstrating the ability to interpret and manipulate data into meaningful business conclusions and actions

This is an outstanding opportunity for a Senior Pricing Analyst / Pricing Manager to make a key impact on a truly data driven organisation.

Apply now for more information and immediate consideration.

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Azure Consultant – Data Protection, Security and Identity, Azure Rights management, DLP
LightBurst URGENTLY: A Microsoft Azure Consultant, is required for a leading Microsoft Partner to work on behalf of Microsoft, the World’s leading Software Vendor on a customer’s project

The objectives of this project are:

• To implement core Azure Information Protection capabilities that can help you manually protect your data.
• To define and implement a classification and labelling strategy for the organization
• To define and implement a data-loss prevention strategy
• Provide Operational support for up to two weeks

The successful Microsoft Azure Consultant will be skilled within Security and Identity, Data Protection and DLP, you would also be responsible for for the documented deliverables that are specified in this SOW- that will be provided once the resource is selected

Strong customer facing skills and clear communication is required throughout

This role is urgent – If you feel that you have the appropriate skills set, please ensure that you apply immediately.

Further project within the Azure space will be available for the successful Azure Consultant

Azure Consultant – Data Protection, Security and Identity, Azure Rights management, DLP

Azure Consultant – £500-£550 Per Day, London, 2 Month Project, On Site Full Time

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Data Analyst – £32,000 – £36,000 + Benefits Package

Data Analyst, VBA/Excel/Oracle – LightBurst are partnered with an award Fashion Brand in West London and have an outstanding opportunity for a Data Analyst – responsible for creating bespoke user reports from the Oracle Database, using SQL.

Data Analyst – Essential skills required

• VBA, Microsoft Excel (2003, 2007, 2010, 2013), PL/SQL, MS SQL
• Windows Sever & Windows XP
• Oracle 11g +
• Excellent Data Analysis and Reporting skills
• A team player
• A can-do attitude
• A genuine desire to learn

This is an outstanding opportunity for a motivated and passionate Data Analyst on behalf of this award winning Fashion Brand.

The Successful Data Analyst will be rewarded with an excellent basic salary (to £36k) + benefits Package
​​​​​​​
Please get in touch with LightBurst ASAP to apply to this Data Analyst opportunity.

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DevOps Engineer – £55,000 – £65,000 + Benefits

DevOps Engineer- LightBurst are partnered with an award winning disruptive Technology Company in London (near Soho, Piccadilly, Mayfair, Tottenham Court Road) and have an outstanding opportunity for a DevOps Engineer – responsible for Building and supporting tooling and automation to enable fast, convenient and highly reliable product delivery

DevOps Engineer skills required

• Proven experience with Command Line Linux and Windows
• Proven CI (Continuous Integration) experience (Jenkins, GitLab etc.)
• Solid understanding of DevOps best practice
• Experience with Cloud Services (AWS or Azure or other)
• Excellent efficiency with Programming Languages (C#, PHP or other)
• Knowledge of open source monitoring systems (Nagios, Icinga, Sensu or other).

DevOps Engineer additional requirements

A DevOps Engineer with experience with any of the following would be advantageous:

• Docker (linux), Kubernetes, ECS
• At least one configuration management language (Chef, Puppet, Ansible)
• Greylog
• (TICK) Influx

This is an outstanding opportunity for DevOps Engineer on behalf of this award winning disruptive technology firm.

The Successful DevOps Engineer will be rewarded with an excellent basic salary (to £65k) + benefits Package

Please get in touch with LightBurst ASAP to apply to this DevOps Engineer opportunity.

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Infrastructure Engineer, Windows Server – LightBurst are partnered with a forward thinking, ISO certified IT Managed Service Provider based in West London and have an outstanding opportunity for a proven Windows Engineer, responsible for 3rd Line Windows and Infrastructure support across their growing client base.

The Infrastructure Engineer will lead on Projects and will be a natural implementing and supporting the full range of Infrastructure hardware, software and cloud services.

Windows Server Engineer skills required

• Excellent Windows Server 2008-2016
• Excellent O365, Exchange 2007-2016
• Good understanding of Networking: Firewalls, Switches (HP, Cisco)
• Good understanding of Storage: DAS/SAN/NAS
• Good understanding of Backup / Disaster Recovery Software

Windows Server Engineer additional requirements

• Carry out & manage infrastructure & migration projects for clients
• Develop, document and roll out new products and processes
• Planning, configuration, maintenance and upgrade of systems infrastructure including Servers, associated management systems and other core infrastructure components.

This is an outstanding opportunity for an Infrastructure Engineer on behalf of this award winning Managed Service Provider.

The Successful Infrastructure Engineer will be rewarded with an excellent basic salary (to £55k), Mobile Phone, Laptop, Pension, Microsoft Certification training plan (study material, study leave, salary increment on each module passed).

Please get in touch with LightBurst ASAP to apply to this Infrastructure Engineer opportunity.

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Penetration Tester CHECK/CREST – £Neg

Initial 3 Months engagement

Penetration Tester (CHECK or CREST certified) required immediately on behalf of a leading Security Solutions vendor based in the South East.

The Successful Penetration Tester will work both remotely and onsite (UK based) with Tier 1 blue chip companies and be responsible for formal Penetration tests on web-based applications, Infrastructure & Systems and conduct security assessments of servers, systems and network devices.

Penetration Tester – Requirements

• CREST or CHECK certified
• Proven experience of:
  – Web Application Testing (Remote & Onsite)
  – Infrastructure Testing (Remote and Onsite)
  – Build Reviews (Remote & Onsite)
• An innovative approach to testing
• Solid technical presentation and reporting

Apply now for more information and immediate consideration.

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Security Architect – £55k + 25 days Holiday + Mobile + Laptop + Certifications

LightBurst are partnered with an award winning Managed Services provider of Technology & Security Solutions based in Birmingham and have an outstanding opportunity for a proven Security Architect – responsible for the design, development, implementation and enhancements to Infrastructure security solutions across their growing client base.

Security Architect skills required

• Design, Develop and Implement infrastructure security solutions
• Technically lead delivery of Microsoft security solutions to ensure successful delivery of industry leading security solutions
• Create, maintain, and enhance security and systems procedures and documentation to ensure the customer site and systems are fully documented
• Broad knowledge of Network Security, IDS, Endpoint, Authentication, DLP & other Security solutions

Security Architect additional requirements

• Carry out & manage security, infrastructure & implementation projects for clients
• Develop, document and roll out new products and processes

This is an outstanding opportunity for an Security Architect on behalf of this award winning Managed Service Provider.

The Successful Security Architect will be rewarded with an excellent basic salary (to £55k) + benefits Package

Please get in touch with LightBurst ASAP to apply to this Security Architect opportunity.

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1^st Line Technical Support Analyst urgently required by a dynamic and rapidly growing MSP (Managed Service Provider), based in the heart of London (near Old Street station), responsible for providing service excellence and technical solutions across a varied client base.

As the 1^st Line Technical Support Analyst, you will be tasked with resolving a large proportion of the helpdesk logged tickets directly with the users and where appropriate, escalating to other technical teams.

1^st Line Technical Support Analyst – Key Skills

• Strong knowledge of macOS and Windows Workstations Hardware
• Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc.)
• Experience supporting macOS software (Office, macOS, Open Directory, ServerOS etc.)
• Good understand of the Network Stack (TCP/IP)
• Proven Troubleshooting skills
• Microsoft 365 Exchange, Microsoft SharePoint Online, Google Apps
• Formal IT qualification (ideally MCSE/MCITP or multiple MCPs)

This is an outstanding opportunity for a highly motivated 1^st line Support Analyst to join a forward thinking Managed Services organisation in London and have exposure to customers within varied Industry sets.

Apply now for more information and immediate consideration.

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Helpdesk Manager required by a leading Managed Service Provider in London, responsible for overall client support engineering (1^st Line – 2^nd Line). As Helpdesk Manager, you will have strong technical and operational background as well as solid organisational change and management skills.

Helpdesk Manager – Skills & Responsibilities

• Proven Technical Support ability across Windows, Microsoft, Networks
• Provide day-to-day supervision and leadership for the Engineering team
• Will be the escalation point for client support and will be a model for customer service excellence for the team
• The main point of client technical and non-technical escalations from 1^st line to 2^nd line
• Respond to tickets and issues raised by clients to the helpdesk, alongside the rest of the engineering team
• Metrics & Reporting – monitor, measure and analyse service levels and helpdesk performance
• Mentor and develop engineers on exceptional customer service and appropriate urgency for incidents and requests

This is a fantastic opportunity for a Helpdesk Manager who has prior experience of adding value to or has delivered solid results in turning around inefficient helpdesks. You will be detail driven, organised, communicative, highly personable and client facing.

Apply now for more information and immediate consideration.

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LightBurst are proud to partner with an established Managed Services provider, based in the heart of London. This Managed Service provider are looking to identify and appoint a Technical Support Engineer (2nd Line), responsible for 2nd Line (Level 2) support services to their clients.

The Technical Support Engineer will strive to lead and develop their skill set through training and certification.

Techncial Support Engineer Skills required

• Proven understanding of various Microsoft Windows server, AD Hyper-V, Exchange
• Solid understanding of Virtualisation using VMware
• A good understanding of SAN Technology
• Detailed understanding of a Network Infrastructure and Protocola (TCP, IP, DNS, DHCP) and Devices including Switches, Routers and Firewalls, Cisco, Watchguard, Juniper, Sonicwall

Technical Support Engineer additional requirements

• Excellent communication skills
• Excellent Troubleshooting Skills
• Aa keen and a fast learner and be enthusiastic about helping users.
• Confident communication skills across phone, email and face-to-face
• Ability to demonstrate strong technical skills to a wider audience
• Sound organisational ability and able to prioritise
• Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix
• Willingness to gain relevant qualifications and accreditation’s

Please get in touch with LightBurst ASAP If you want to be considered for the role of Technical Support Engineer (2nd Line) for an outstanding Managed Server provider.

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